Privacy Policy

Thrive31 Pilates & Wellness (a trading name of Thrive31 Pilates Limited)
Last updated: 1st July 2025

1. Who We Are

Thrive31 Pilates Limited ("we", "our", "us") is committed to protecting the privacy of our clients, website users, and all individuals who engage with our Pilates services. This privacy policy outlines how we collect, use, store, and protect your personal information.

Registered business address:
Rossington Hall, Doncaster, United Kingdom

Contact email: hello@thrive31pilates.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Information: Full name, date of birth

  • Contact Details: Email address, phone number, emergency contact

  • Health Information: Details from your PAR-Q or medical/injury disclosures (necessary for safe class participation)

  • Consent Forms: Waivers, media release forms, and health declarations

  • Payment Details: Billing information (handled via secure third-party providers)

  • Technical Data: IP address, browser type, and usage data (for website visits or virtual classes)

  • Media: Photos or video recordings (if consent is given)

3. How We Use Your Information

We collect personal data for the following purposes:

  • To manage class bookings and attendance

  • To ensure the health and safety of participants

  • To communicate with you about your classes, updates, or schedule changes

  • To tailor our classes based on health, fitness, or pregnancy-related needs

  • To promote Thrive31 Pilates & Wellness (only if you've provided media consent)

  • To comply with legal, regulatory, or insurance obligations

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent (e.g., media use, marketing)

  • Contractual necessity (e.g., class bookings, service delivery)

  • Legal obligation (e.g., keeping health/safety records)

  • Legitimate interests (e.g., managing the business or improving services)

5. How Your Data Is Stored

  • All electronic data is securely stored on password-protected devices and platforms.

  • Paper forms (e.g., health questionnaires) are kept in locked storage.

  • Data is retained for no longer than necessary (typically up to 7 years, in line with insurance/legal guidance).

6. Sharing Your Data

We do not sell or rent your data. We may share limited information with:

  • Payment processors (e.g., Stripe, GoCardless)

  • Online booking or scheduling platforms (e.g., TeamUp)

  • Our insurers or legal advisors (only if legally required)

All third-party providers comply with UK GDPR.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you're not satisfied

To exercise your rights, please email: hello@thrive31pilates.com

8. Cookies and Website Tracking

Our website may use cookies or tracking tools to analyse performance or user behaviour. You can adjust your browser settings to disable cookies if preferred.

9. Policy Updates

We may update this policy from time to time. Any significant changes will be communicated via email or posted on our website.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
hello@thrive31pilates.com